Christmas Shop

Different products have different timescales.

During non busy periods our boarding passes/scratch reveals and all mock event tickets will usually be dispatched within 1 working day if ordered by 3pm the previous day (excluding weekends) The same for our cards.

All other personalised items have a turnaround of 3-5 working days however busy periods like November-December can be really hectic so please order in plenty of time as turnaround time during this period may be slightly longer as well as delivery estimates.

No. We do try and make each product page as easy to navigate as possible for you to stop this from happening but ultimately, triple checking your text before submitting your order is your responsibility. However if we feel there has been typo when ordering, we will always reach out to confirm. Your address is your responsibility too, please make sure you fill it out as accurately as possible.

Simply put, no. Due to our items being personalised and tailored to what you requested, we are unable to offer you a refund as they 1) they can not be sold on 2) they are what you asked for.

For more information on returns, refunds and cancellations please see here

Our personalised gifting ranges - specifically with images - will have a little info card on the listing images outlining how to send over your image.

Images should ALWAYS be sent via email, never social media. I know if you have previously reached out via social media it can seem easier to send it this way however social media compresses your image significantly meaning a poorer print quality - not good!

Ever upload a photo or video on social media and felt it looked more blurry and grainy? Yup. This is what we want to prevent and give you the best version of your personalised gifting ✨

Our email for personalised images is: ohsopersonalisedxo@gmail.com

Please copy and paste to avoid typos so we don't have to chase it up too!

Our OG - our favourite! Sometimes the listing images can be confusing as if we are listing FOR those events however the images are to simply show an idea of how we make your event blend seamlessly with your information and the result? A truly vivid ticket that has the "wow" factor for gifting 💕

All we need is your event - just tell us what it is we will do the rest!

This is something that confuses people so we wanted to help break it down!

SIMPLE MOCK UP

This refers to just your event image and their name! It can say "Happy Birthday" or "Merry Christmas" to. However if you do just put their name we will simply put "Admit One" to replicate a ticket in its place. A simple mock up will still include the event time and date which I think is where people are unsure!

FULL MOCK UP

This refers to all event information such as the seat, row and block etc. This gives the person all their event info as it would a print off email. Included in a full mock up is a QR code however this of course is not their ticket and when scanned will lead straight to our website - I know, shameless self promotion alert ✨

If the ticket is for a festival or a big event with it's own website we will change the qr code to lead to this instead though!

Absolutely! If you are thinking of shopping with us for a bulk order for an event or your brand, please reach out to us via our email ohsopersonalisedxo@gmail.com with the subject line "BULK ORDER ENQUIRY" and someone will be in touch. To be considered for a bulk item discount you must be ordering more than 6 of a single item. To help us sort you with a discount sooner please include all of the following information:

​

- What product are you enquiring about?

- How many are you looking to purchase?

- What is it for?

We would LOVE to help!

The dolly range is beautiful - great choice! However we do not design the dollys, we buy these from an extremely talented woman called Natalie and have rights to use them as they are, on any physical design and likewise, we can not digitally produce anything will the dollys on them.

We do offer wide customisation in terms of changing the hair style as this is allowed! So we try to be as inclusive of different styles as possible for each dolly however if there is a dolly you see and a particular hairstyle you don't see, please reach out to us and we will see if we can match this for you.